Frequently Asked Questions

1. How do I book a tour?

You can book directly through our website or contact us by email at in**@***********ly.com. Once confirmed, you’ll receive a booking voucher with full details.

2. Are the tours private or shared?

We offer both private and group tours. Each tour description specifies the format. Private tours can also be customised to your preferences.

3. Do you provide pick-up and drop-off?

Yes, most of our tours include hotel or central meeting point pick-up and drop-off. This will be confirmed during booking.

4. What is your cancellation policy?

Cancellations made at least 48 hours before the tour start time are fully refundable. For late cancellations or no-shows, a fee may apply. Check the terms for each tour when booking.

5. Are your guides licensed and multilingual?

Absolutely. All our guides are licensed professionals, and many speak English, Italian, French, Spanish and German. Please request your preferred language at the time of booking.

6. Can I customise a tour?

Yes! We specialise in tailor-made tours. Let us know your interests, and we’ll create the perfect Sicilian experience for you.

7. Do your tours include food and entrance fees?

Most of our tours include tastings and entrance fees, but this varies depending on the package. Details are listed on each tour page.

8. Do I need to pay a deposit?

Some tours may require a deposit at the time of booking. Full payment details are provided at checkout or in your confirmation email.

9. What should I bring on the tour?

We recommend comfortable clothing, sun protection, a bottle of water, and your camera! For specific activities like hiking or swimming, we’ll provide full instructions.